🤝 Guide for Wordwall Resellers

Welcome to the Wordwall Reseller Guide! This step-by-step article outlines how authorised resellers apply for quotes, handle invoicing and currency updates, process payments, and manage account setup or renewals for school plans.
 

In this article:

• Understanding the reseller program and discount
• Step 1: Submitting request details and requesting an official quotation
• Step 2: Invoicing and currency adjustments
• Step 3: Payment options and critical processing rules
• Step 4: Account licence delivery and renewals
• Contact our Customer Support
   

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Understanding the reseller program and discount

Wordwall works directly with software distributors and educational partners to help schools, universities, and institutions purchase licences locally. Resellers always purchase using the School Plan system.

• Reseller discount. Approved reseller partners receive a 10% reseller discount on the Wordwall School Plan. To have this discount applied to your proforma invoice, simply email your request to [e-mail].
• Dedicated account support. Resellers can request official price quotations and proforma invoices before presenting offers to their end clients.
   

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Step 1: Submitting request details and requesting an official quotation

When a client or educational institution expresses interest in purchasing or renewing a license, the reseller submits an official request by emailing [e-mail].

💡 Note for returning resellers. You only need to submit your reseller/distributor details on your first contact with Wordwall Support. Your details will be saved internally for future orders unless you explicitly request to update them!
 

Reseller/distributor details (first time only):

• Reseller company / Business name
• Complete business address
• Company registration number
• Tax ID / VAT number
• Admin email address (Primary reseller/distributor contact) 
  • 💡 IMPORTANT NOTE: The reseller's admin email address will receive all official notifications regarding the school's license—including invoices showing reseller discounts and upcoming renewal notices. They will also have administrative access to manage the plan (e.g., detaching users). Using the reseller's email as the primary admin address is crucial. If the school's email is used instead, school staff will see the reseller's discounted pricing on invoices, which causes confusion and billing conflicts.
• Website and phone contact
• Preferred billing currency (e.g., USD, GBP, EUR, etc.) 

End-user / School details (required for every order):

• End-customer / School name (e.g., School name university)
• Order type (new licence or renewal)
• Plan tier and seat count (e.g., Standard / Pro - 10 users - 1 year)
• Purchase Order (PO) number (if applicable)
   

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Step 2: Invoicing and currency adjustments

1. Proforma invoice generation. Upon receiving the details at [e-mail], Wordwall Support generates an official proforma invoice that is addressed to the reseller, with the 10% reseller discount applied.
2. Currency changes. If a reseller requires the official invoice to be in a specific international currency (e.g. USD, GBP, EUR, etc.), Support can reissue and update the proforma invoice link upon request.
3. Review before payment. Resellers must review all invoice details carefully before settling the account. Wordwall is unable to edit or make changes to an invoice once the payment is posted.
    

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Step 3: Payment options and critical processing rules

Resellers can process payments using the generated quote via two main methods:

1. Credit card

• Instant activation. Paying via credit card processes the payment immediately and automatically activates the license upon successful checkout.
• Scheduled start dates. If a client requires their license to begin on a specific calendar date, credit card payment can be made on the morning of that target date for same-day activation.
• Foreign transaction fees. Any additional credit card processing or foreign transaction fees appearing on bank statements are charged directly by the issuing bank for international transfers, not by Wordwall.

2. Bank transfer or Check

• Processing time
  – Bank transfers typically take several days (5 to 10 business days) to clear and post.
  – Checks issued by banks based outside the UK can take up to 7 weeks to clear but are usually available within 2 weeks. For this reason, we recommend that, if possible, you pay by card or bank transfer.
   
• Mandatory reference number. Resellers must include the proforma invoice/reference number (VXXX-XXX) in the payment description so the finance team can track and process it without delays.
   

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Step 4: Account license delivery and Renewals

1. Automatic license grant: Once the payment is posted (or confirmed via card checkout), the designated administrator email address automatically receives access and activation details for their school plan.
2. Seamless renewals. Because the School Plan does not automatically renew, purchasing a renewal license extends the term and keeps all existing teacher activities, folders, and settings completely intact. 
    

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Need assistance? Contact our Customer Support

If you have questions about joining the reseller program, need to update an active quote, or require assistance with an ongoing School Plan setup, our team is always ready to help!

• Email Support directly. You can ask for assistance or have your proforma invoices applied with the 10% reseller discount at any time by emailing [e-mail].
• Reply to your Support agent. If you already have an open ticket, you can also reply directly to your assigned Zendesk email thread to get in touch with your support representative.