🏦 How to pay via bank transfer

Bank transfers are an excellent option for schools or individuals who prefer traditional billing over credit card payments. Whether you are upgrading your own account or managing a plan for an entire department, we have a clear process to get you started.

IMPORTANT: Bank transfers are usually posted to our account within 5-10 business days. Once posted, the license is issued and sent to the admin email set when the invoice is generated.

There are two ways you can pay for a bank transfer.

Individual Plan (SEPA)

If you are an individual user in one of the 36 supported SEPA countries, you can pay via local bank transfer.

Sign up or log in to your Wordwall account. Click "Upgrade" button beside your username.

1. Click "Individual plans". Choose billing system either Pay Monthly or Pay Annually. Then choose a Standard or Pro plan and click "Upgrade".

   

2. Select Bacs Direct Debit or your local bank option and enter your details to complete the process. Then, click on "Subscribe".
   

Eligible Countries: Only 36 countries can process Individual plan bank transfer payments. Check here for the list of countries.

To process a Bank transfer with an Individual plan please visit this article:  Individual Plan Bank Transfer Option – Wordwall (zendesk.com)
 

For School Plan

This is the standard choice for institutions or individual teachers who prefer a traditional invoice.

1. Go to the Price Plans page and select the School Plan. 

2. Choose the number of users. If you are paying for your personal account but through bank transfer, you can choose "1 teacher". Then click "Select" between Standard or Pro.

   

3. Enter the required billing details and click "Next".

   

4. You can now download your Proforma Invoice or Quote as a PDF. Don't forget to enter your email under the Contact Details and click "Pay by Invoice" to generate the official document. 
   

   

5. Open the generated invoice and proceed with the bank transfer using the bank information. See the sample invoice below.

   

6. Upon paying, please include the quote number or reference number of the proforma invoice - V0XXX-XXX, this is to ensure easy tracking of payment.
    

What happens after payment?

1. Processing: We monitor our account for your funds (usually takes 5–10 business days).

2. License Issue: Once the payment is posted, the license is automatically issued.

3. Activation: A confirmation email containing the license details will be sent to the admin email used when generating the invoice.